Frequently Asked Questions
Everything you need to know about our natural skincare and boutique services.
What makes Balm of Gilead products different from other skincare brands?
We prioritize botanical purity. Each product is handcrafted using ethically sourced, organic ingredients and ancient apothecary techniques to ensure maximum potency and skin compatibility without synthetic fillers.
Are your beauty products safe for sensitive skin?
Yes, our formulations are designed with sensitivity in mind. We avoid harsh sulfates, parabens, and artificial fragrances, focusing instead on soothing plant-based resins and oils that promote natural healing.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order has been processed and shipped from our warehouse.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product does not meet your expectations, you can return it for a store credit or exchange, even if it has been lightly used.
Do you test your products on animals?
Absolutely not. Balm of Gilead is a strictly cruelty-free brand. We never test on animals, nor do we work with suppliers who engage in animal testing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as modern digital wallets including PayPal, Apple Pay, and Google Pay.